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Star Trek: Short Treks: Q&A (2019)
The transporters are...er..broken...
It's the only possible reason they don't just get beamed out of there.
There's also a LOT of empty hollow space in the Enterprise apparently, judging by the external shots of the turbolift. They should have filled that space with useful rooms, like they did on the original series etc.
Near the end Number One seems to be worried Spock is going to tell someone that she sung a short snippet of a song, something we all fear.
Oh and if you're being hauled up a vast tubolift shaft, don't worry about a harness - just grab the hand of the rescuer all the way up. You'll (probably) be fine.