Grace's friend Carmel injures herself while playing on a trampoline, and when Grace rushes home to seek Connie's professional aid, where she then discovers the truth about her mother and Jacob. Jacob is offered the position of Clinical Nurse Manager. Alicia returns to the ED and is wary about working with Lily again after what happened. Meanwhile, Glen is admitted to the ED having apparently been found drunk out on the street, but when it becomes clear he hasn't been drinking, a more devastating prognosis comes to light. As everyone heads to A&E with Carmel, Connie works to make amends with Grace, while also trying to get to the bottom of a mysterious set of scratches found on young Carmel's stomach. When social services are called, Steph pursues Connie in her car and ends up resulting in Connie driving off a cliff.