Kevin falls foul of prickly patient Diana Wilkinson, who berates him for not wearing a Remembrance Day poppy, explaining that her soldier husband died in Iraq. Later she crashes into his car, but when he goes to see her she is abusive. A neighbour then explains that the car belonged to Diana's daughter, another soldier who was killed in Afghanistan, and Diana blames doctors for not saving her life. Emma turns down Howard's offer of a permanent job, whilst Jas is still hurt by Aran's reaction.
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